Terms and Conditions of Use

This document (along with other referenced documents) sets forth the general terms and conditions related to the use of this website (www.blankie.me) and the purchase of products through it (hereafter referred to as the "Terms").

We encourage you to carefully read the Terms, our Cookie Policy, and our Privacy Policy (the "Data Protection Policies") before using this website. By using this website or placing an order through it, you agree to be bound by these Terms and our Data Protection Policies. If you do not agree with the Terms or the Data Protection Policies, please refrain from using this website.

These Terms may change without prior notice. It is your responsibility to review them periodically. If you have any questions regarding the Terms or the Data Protection Policies, you can contact us via email at [email protected]

Products on this website are under the name "Blankie," and sales are conducted by Softcrafter E-commerce shpk, located at Rr. "Kristo Luarasi", Kompleksi "Lake View", Apartment 03/2, Tirana, Albania. For any inquiries, you can contact us via email at [email protected]

The buyer has read and been informed about the characteristics, price, payment method, and delivery information of the product. The buyer has provided electronic confirmation and acknowledges that the personal information is accurate and will be processed in accordance with the Data Protection Policies.

The prices of products and services are as shown on our website, including VAT, excluding obvious errors, and unless stated otherwise. By placing an order, you agree to these prices and terms as a legal agreement. The delivery service is available only in Albania and Kosovo.

When you use this website and place an order through it, you agree to:

i. Use this website to make inquiries and only legally valid orders.

ii. Not place any false or fraudulent orders. If such an order is made through our website, we are authorized to cancel it and inform the relevant authorities.

iii. Provide us with accurate and truthful information, including your email address, postal address, phone number, and/or other contact details.

The buyer (user) is responsible for maintaining the security of the password they use. They may not allow a third party (except third parties authorized by the buyer to use their account or by SoftCrafter E-Commerce shpk in accordance with this agreement) to use their account and are responsible for any use or actions in their account. If the password is compromised, the buyer must urgently change the password.

By using this platform, you accept and allow us to use the information you provide to contact you regarding the order you have placed online, if necessary.

If the information is incomplete or false, the order cannot be processed.

When placing an order on this website, you declare that you are over the age of 18 and have the legal right to enter into a contractual relationship.

All orders are subject to product availability. If a product is out of stock, we may offer a replacement of the same or higher quality. If you do not accept the replacement, we will refund the amount paid.

We reserve the right to remove products from the website or refuse to process an order after confirmation, without liability. Delivery delays may occur due to unforeseen factors or the delivery location. If we are unable to meet the delivery date, we will notify you and offer the option to proceed with the order or cancel it for a full refund.

Delivery will be considered complete when you or a third party designated by you physically receive the goods. Please note that deliveries may not occur on weekends or public holidays, and this period will not be added to the estimated delivery time.

We will make every effort to deliver the product by the specified date or within 30 days of order confirmation, except in cases of unforeseen circumstances or delivery location issues. If we cannot deliver the order within 30 days for reasons beyond our control, the contract will be canceled, and all payments, including delivery charges, will be refunded within 14 days.

We reserve the right to remove or modify any material or product on this website. While we will always strive to process all orders, there may be exceptional circumstances that force us to refuse to process an order after we have sent the Order Confirmation. We reserve the right to do this at any time. Therefore, we will not be held liable to you or any third party for the removal of any product from this website, the removal or modification of any material or content from the website, or for not processing an order after we have sent the Order Confirmation.

The price of products will be as determined at any given time on the website, except in the case of an obvious error. Although we make every effort to ensure that the prices displayed on the website are accurate, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to confirm your order with the correct price or to cancel it. If we are unable to contact you, the order will be considered canceled, and any payments made will be fully refunded.

The product prices include VAT, excluding delivery fees. The cost of product delivery is the responsibility of the buyer, unless otherwise stated on the website that the seller will cover the shipping costs, in which case the delivery costs will be borne by us.

Prices may change, but such changes will not affect orders for which a Delivery Confirmation has already been sent. If we discover a pricing error, we will notify you and offer you the opportunity to confirm or cancel your order.

Payments can be made via credit/debit card (Visa, MasterCard, etc.) or upon delivery through the courier designated by us. In the case of bank payments, when entering your credit/debit card information on the online platform, the data is encrypted. Encryption is a security measure that converts your information into a code to prevent unauthorized interference during transmission over the internet. For bank payments, the product will be shipped after payment authorization. If the bank declines the payment, the order will not be processed.

To proceed with finalizing your online order, you must follow the step-by-step purchase procedure and select your preferred payment method. After this, you will receive an email confirming the receipt of your order (order confirmation). Your order will be accompanied by the tax invoice.

If you choose the bank payment option and the payment is successfully processed, the product will be delivered within three business days from the moment the payment is confirmed.

Të drejtat e autorit, markat tregtare të regjistruara dhe të drejtat e tjera të pronësisë intelektuale/ industriale mbi të gjitha materialet ose përmbajtjet e ofruara si pjesë e faqes së internetit blankie.me i përkasin gjithmonë SoftCrafter E-commerce shpk ose palëve të treta që na japin licencën për përdorimin e tyre. Ju mund ta përdorni këtë material vetëm në masën që ne ose licencuesit e tjerë autorizojmë shprehimisht. Ky përcaktim nuk ju pengon të përdorni këtë faqe interneti në masën e nevojshme për të kopjuar informacionin mbi porosinë tuaj ose detajet e kontaktit.

You agree not to misuse this website by intentionally introducing/installing viruses, Trojans, or material that attacks, damages, or creates a risk of future damage to the site. You agree not to attempt unauthorized access to this website, the server on which this site is hosted, or any server, computer, or database connected to this site.

Failure to comply with this clause constitutes a criminal offense and will be considered a serious violation of this regulation and all other applicable laws. We will take steps to identify the individual and report any irregularities detected related to the above, in cooperation with the relevant authorities. In such a case, access to this website will be immediately suspended.

If our website contains links to other sites and third-party materials, these links are provided for informational purposes only, and we have no control over the content of these sites or materials. Therefore, we do not accept any responsibility for any damage that may arise from their use. We disclaim responsibility for any damage to the technological devices you use to access our services, or for any data loss, in the event of cyberattacks, viruses, or other damages resulting from the use of this site or downloads you may make on third-party sites to which this website may redirect you.

By registering on this website and using it, you agree that most of the communication with us will be electronic. In certain cases, we may contact you via email or provide information by posting notices on this website. By using this website, you agree that in cases of placing orders, our staff or third parties handling logistics may call you or send SMS messages if there is a need to provide or receive details regarding the delivery of orders. In case customer service is required, authorized staff from SoftCrafter E-Commerce shpk may contact you to assist with any issues you encounter while using the website or placing orders online.

It is preferred that communication initiated by you for the above cases be done via the email address: [email protected]. Any communication/complaint/request for information from your side will be processed as soon as possible by our staff.

For contractual purposes, you agree to use these electronic communication tools to receive notifications, information, and carry out other communications. This provision will not affect your legal rights.

This contract is binding for both parties in accordance with the provisions of the applicable Civil Code. You may not transfer any rights or obligations arising from this contract or the law, related to the use of the services provided by us, without obtaining our prior written consent. We may transfer the rights and obligations arising from this contract through subcontracting or any other form, at any time. In such a case, your rights as a consumer, which are protected by law, will not be affected.

Except as otherwise provided, we will not be responsible for any failure or delay in fulfilling any of the obligations we undertake under this Contract when caused by events that are beyond our reasonable control, meaning events that cannot be avoided or that objectively make the performance of this contract impossible ("Force Majeure"). This will include, but is not limited to:

1. Natural disasters or catastrophes such as earthquakes, fires, storms, floods, extreme weather events, epidemics, pandemics, etc.
2. Protests, strikes, blockades, or other forms of boycott.
3. Civil war, uprisings, terrorist attacks or threats, war (declared or not), or the threat or preparation for war.
4. Inability to use public or private transportation.
5. Inability to use public or private telecommunications systems.
6. Acts, decrees, legislation, regulations, or restrictions by any government or public authority.

In such a situation, if we are unable to find a solution to provide our services, the obligations arising from the implementation of the Contract will be suspended during the duration of the Force Majeure, thus relieving us from responsibility.

Within the legal framework, we have the right to review and modify these terms and conditions at any time, which in some cases may also affect previous orders that have not yet been delivered. You must act in accordance with the applicable rules at the time of using the website or placing orders. If we are faced with such provisions, they will be replaced by other provisions that address the situation.

The above provisions are severable. If any provision set forth in this document is revoked, declared invalid, or becomes unenforceable, this will not affect the remaining part of the document, the legal validity of which remains unchanged.

This document constitutes the complete agreement between the parties. This document is based on Albanian legislation, and the interpretation, validity, or fulfillment of the rights and obligations arising from the implementation of the above provisions are based on this legislation.

Any dispute arising in connection with the interpretation or enforcement of this document, which cannot be resolved by mutual agreement between the parties, shall fall under the jurisdiction of the First Instance Court of the General Jurisdiction of Tirana.